RMA

These pages will let you request an RMA to return defect material to innovaphone by filling out a few simple forms:

Overview
This page
Company Information
Define your company information including your innovaphone account id (this is not necessarily the shipping address for return material!)
Administrational Contact
Let us know who is dealing with this RMA request from an administrational point of view. Normally, this will be yourself
Technical Contact
Let us know who is dealing with this RMA request from a technical point of view. This will normally be the field technician who determined that the device is defect somehow. This person needs to be available to innovaphone personal for further technical questions.
If you need to request more than one RMA (because you want to return more than one device), you may repeat from here for each device to return
Device Information
The required information for one individual device
RMA Cost Overview
Repairs may incur some cost. Here is a summary of the cost for your device.
Order Details
Tell us the order details, such as the address where the repaired device shall be sent to etc.
Summary and Submission
Summary and request submission per device
Finish
Please note that we will wait up to 6 weeks for your device to be shipped to us. If the device is not received within this time period, the RMA issue will be closedYou need to create a new RMA if you still intend to send it in.
You may ship the defective device to us right away. There is no need any more to have your RMA request validated by us as it used to be before!
You are done with this device and a confirmation email has been sent to you.
To continue with another device, click the 'Restart' button.